Privacy Policy

1. Information We Collect

At ScratchSmith Auto Detailing, we respect your privacy. We collect minimal personal information necessary to provide you with estimates and services. This includes:

• Contact information (Name, Email, Phone Number) if provided via our chat widget.
• Vehicle details and photos submitted for free assessments.
• Usage data gathered through our analytics and chat providers to improve website performance.

Our services are not directed to individuals under 13. We do not knowingly collect data from children.

2. How We Use Your Information

The information we collect is used strictly for internal business operations, specifically:

• To provide accurate auto detailing estimates based on your photos and vehicle data.
• To communicate with you regarding appointments, questions, and service updates.
• To optimize our website's user experience.

We do not sell your personal data to third parties.

3. Cookies and Third-Party Services

We use a third-party live chat widget provided by Tawk.to to facilitate instant communication and booking. Tawk.to may use cookies to remember your device so that your chat history is preserved if you leave and return to our site.

Tawk.to is a US-based service. Data collected via chat may be processed on servers located in the United States.

These cookies do not track you across the broader internet, but are strictly used to maintain your session on our website.

4. Data Security

We implement strict security measures to protect your information. All data submitted through our website is encrypted via HTTPS. Our server infrastructure is actively monitored and protected by modern intrusion prevention systems.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us via the live chat widget on our website or email us at privacy@scratch-smith.com.

6. Your California Privacy Rights (CCPA)

If you are a California resident, you have the right to request disclosure of what personal information we collect, request deletion of your data, and opt out of any "sale" of your information. We do not sell your personal information. To exercise your rights, contact us at privacy@scratch-smith.com.